Refund Policy | OutdoorSeniors

Prepaid Services

All OutdoorSeniors services are prepaid. Payment is collected in advance before a caregiver is assigned to your family. Once a caregiver is assigned, they have committed their availability exclusively to your booking and do not take other placements during the same period.

Short-Term Bookings

This covers single visits, individual shifts and day-rate caregiver placements.

        Once the service has been initiated (caregiver has reported for duty), no refund is permitted for that day or any days already used.
      

If you need to cancel before the caregiver has reported, please contact us immediately on WhatsApp and we will do our best to accommodate you.

Monthly Plans — Long-Term

This applies to any monthly caretaker or nursing placement, at the plan fee confirmed with you in writing at the time of booking.

        If you choose to cancel after the service has been initiated, you will be charged for each day the service was used, calculated pro-rata based on your monthly plan fee. The remaining balance will be refunded.
      

✓ Days used are billed at the daily pro-rata rate of your plan
✓ Remaining unused days are refunded
✓ Refunds are processed within 5–7 business days
✓ Refunds are returned to the original payment method

Replacement Requests

If you are not satisfied with a caregiver match, you are entitled to a free replacement under our replacement guarantee. This is not treated as a cancellation and does not affect refund eligibility.

How to Raise a Cancellation or Refund Request

All cancellation and refund requests must be raised directly via WhatsApp. Our team will respond within 2 business hours and guide you through the process.

Questions about a refund?

Reach us directly on WhatsApp — we respond within 2 hours.

WhatsApp Us About a Refund